Privacy Policy
Free guide on how to
become a Chrysalis Counsellor
Apply & Free Brochure

Privacy Policy

Cookie policy

Cookies on our site

Cookies are small files which are stored on your computer by your web browser. They are designed to hold a small amount of data which is used to personalise or customise your browsing experience online.

Cookies help to improve your visit to our sites by:

  • Remembering preferences so that you are not asked to keep entering information
  • Remembering information you have given (such as your postcode, or location) so that we can personalise the site to content relevant to you
  • Measuring how you (and all visitors) use the site so we can continually improve it to suit your needs

Please note that cookies are not harmful to your computer and we do not store any personally identifiable information about you in any cookies set by our website.

This information is provided to you as part of our commitment to comply with UK and European legislation, and to ensure we are completely transparent about technology in use on our websites.

Further information on cookies can be found on the third party All About Cookies site. This site also contains information on how to delete cookies or control cookies in your browser.

Third party cookies

In addition to our own cookies we also use some third party technologies to help us monitor and improve the user experience of our website. These tools include Google Analytics (a popular website statistics package) and Google Adwords (a advertising statistics package). These tools may also set cookies to allow their software to track activity on our sites. If you have any concerns about these third party tools please review Google's own privacy policy at: http://www.google.com/policies/privacy/

Chrysalis NFP Ltd – Privacy Notice

From 14th May 2018, Chrysalis NFP Ltd, will be updating our Data Protection Statement. 

We’re making this change to take into account the new General Data Protection Regulation (GDPR) which takes effect in the UK from 25th May 2018.

As a result, we have a new Privacy Notice to make it easier for you to find out how we use and protect your information, the New Notice will provide additional details such as:

  • Increased rights which individuals have in relation to the information we hold
  • How we keep information secure
  • The types of information we collect about you and individuals connected to our courses and how we use it
  • The legal grounds for how we use personal information

The privacy policy will apply from the date that you have requested a Chrysalis brochure. This also applies to applicants, students and graduates. All third parties affiliated with Chrysalis will also adhere to the privacy policy.  At the point of application Chrysalis will hold information strictly for the purposes of interview and enrolment. You can "opt-out" at this stage by contacting our Data Protection Officer via e-mail at dpo@chrysaliscourses.co.uk .  We are required to hold your personal data during your student journey in order to provide the required service to you.

  • Full name and address including contact information (e.g. home address, email address, home and mobile telephone numbers)
  • Date of birth and/or age (this is to ensure that you are eligible to apply)
  • Financial and bank details in relation to the setting up of a bank standing order (when applicable)
  • Life history and reasons for application (this is to assess suitability for enrolment)
  • Employment status and history for the purposes of financial means to be able to cover course fees
  • Relevant medical details as disclosed by you.

Providing personal data:-

  • The provision of personal data is optional, as is asking for our consent to hold and process data.
  • In all other cases you must provide the requested data so that we can process your application

Monitoring of communications:-

Subject to applicable laws, we will monitor and record calls, emails, text messages, social media messages and other communications in relation to our dealings with you.  This is in accordance with regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of your communications systems and procedures, to check for obscene or profane content, for quality control and staff training.  This is necessary and justified for legitimate and legal interests and obligations.

Chrysalis agrees to process your data as necessary in accordance with your Personal Training Agreement (PTA)

Sharing of personal data:-

Subject to applicable data protection law, we may require to share your personal data with:

  • Sub-contractors and other persons who help to provide our products and services

Government bodies and agencies in the UK (e.g. HMRC, who may in turn share it with relevant tax authorities and with regulators)

  1. Courts, to comply with legal requirements and for the administration of justice
  2. In an emergency or to otherwise protect vital interests
  3. To other parties connected to the running of courses (e.g. authorised Chrysalis interviewers and tutors)

Data anonymisation and aggregation:-

Personal data may be converted into statistical or aggregated data which cannot be used to identify you, then used to produce statistical research and reports.  This aggregated data may be shared and used in all the ways described above.

Retention of personal data:-

Chrysalis will securely retain the data that you have provided to us and the records that we have used for the period of time that we have a proven legitimate reason to do so.  This will be for a maximum of six years from the point of a student enrolment being processed.

Principles – In compiling to GDPR, Chrysalis will ensure that Personal Data shall be:

  • Processed lawfully, fairly and in a transparent manner
  • Collected for specified, explicit and legitimate purposes
  • Adequate, relevant and limited to what is necessary
  • Accurate and, where necessary, kept up to date
  • Retained only for as long as necessary
  • Processed in an appropriate manner to maintain security

Should you have any queries or questions regarding your Data Protection, please email the Chrysalis Data Protection Officer:-  DPO@chrysaliscourses.co.uk

Subject Access Request and Opting Out: - 

If you clearly opted in by highlighting this on the designated form we may contact you for marketing purposes via a newsletter, however you can opt out at any time. If you wish to opt out then please email DPO@chrysaliscourses.co.uk with your details as well as confirmation you wish to opt out.

You may request details of personal information which we hold about you, this is done via a subject access request. If you would like to request this, then please write to Chrysalis®, 30 Angel Crescent, Bridgwater, TA6 3EW or email DPO@chrysaliscourses.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us — DPO@chrysaliscourses.co.uk as soon as possible. We will promptly correct any information found to be incorrect.